Full Refund if you don’t receive your order
Refund or Keep items not as described
Note:Order less than 200USD will free shipping via china post airmail or hongkong post airmail,Order over 200USD will free shipping via DHL or EMS. But some country need to order more for free shipping EMS and DHL,please contact us.
If you are not satisfied,please kindly contact us before you leave nagative feedback,we will service you till you saticfied.
If you are satisfied,please leave us a positive feedback,we will keep giving you great service here.
Q:If I haven’t receive the goods,what can I do?
A:if you haven’t received the goods in 39 days,please contact us,we will offer full refund to you,and please don’t leave bad feedback,Post is out of our control.
Q:Does any warranty for the goods?
A:Yes,if there is any quality problem for the goods,you must contact us in 7 days,we need you to take a photo to us,after our confirm,we will offer full refund or resend.
Q:Does each item come with each gift package(box or pouch)?
A:Almost items in out shop will come with each box or pouch,but some items we sell them with very low price,so we will send without gift package.you can see our description or ask customer service!
Q:If I want to buy more,is there any discount available?
A:Sure,order more,discount more.if you want to place large order,you can contact us by email or trademessage.we will give you our best price.
Q:Do you accept drop shipping?can you send me products pictures?
A:Yes,we accept drop shipping,we won’t add any our information in the package,and will send you tracking number,so you can send the tracking number to your customer.if you want our products pictures,you can contact us,we will send the pictures to your email!
About Products:All of our products are factory outlets,there are high cost performance and worry-free after-sales.
About Photos:All product pictures using real photos, different types of equipment, while browsing will have off color, hope you can understand.
About Shipments:Product order will be shipped within 120 hours, open to booking commodity in expire after delivery, please be patient.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.