Please contact us before open dispute, take photos & video send to us. We will check what happen on it. and make a solution ASAP.
You can get 180 days warranty of it if not any man-made damage on it.
This is not an easy job for someone who has not experience of changing the screen. We can not cover any use error.
Warranty is void if:
1. LCD Display or touch is broken by man-made reasons.
2. Glue or stick the screen to the device before test it work.
3. Water-in to the screen.
4. Self-repair or disassemble without permission by our side.
5. Warranty label is removed. To protect the screen, please power off the phone before replacement.
To lower the risk of damage, we advise you to repair it at your local repair store.
Contact us – On the way ( We will checking the shipping information for you ) or Lost ( Resend or Refund )
No problems – please leave your positive feedBack
Problems – Defect lcds / Wrong Model ( Color ) / Damage ( Because of shipping ) – Contact us ( Exchange or Resend or Refund )
How to return the parcel?
We have customer servibe center in Moscow, Malaysia, Lsrael, Hong Kong and Shenzhen. Parcel should be sent by post air mail and shipping fee paid by your side first. Please pack it in safe box if not any damage will be count on your side.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.